Customer Ratings & Reviews for Etler-Kettenacker Agency
“Our personal and our company’s relationship with Etler-Kettenacker spans over several decades. The agents with whom we deal are always very friendly and are ready to help us when we have insurance needs or questions, when we require insurance documents for our company, and when we need an objective opinion about which product would be best for us and our employees. The staff has on occasion stayed after business hours to see that our insurance was in order. Finally, the agents do research and offer a variety of possiblities for us.” --Tim and Christina Kettering ”Every staff member I’ve been in contact with did not hesitate to go above and beyond my expectations. They are friendly, knowledgeable, and hardworking. My questions/concerns are always addressed in a timely manner (even after hours)!” --Tuesday Cummins “We have been a loyal customer of EK Agency for almost 20 years. EK has earned our business and continues to keep our business because of their knowledge of our operation and the willingness to custom tailor a policy for us. I am a very demanding person and EK always meets or exceeds what I or my cutomers need. We are very pleased with everything.” -- Lou Schultz, Schultz Custom Walls, Inc. “I continue to be impressed at every contact with the EK Agency. Several times, I’ve called with “what if” questions and received knowledgeable advice that have really helped guide my choices. I feel very comfortable discussing personal info with them as I have confidence that they have my best interest at heart!” --James Kuhn “Insurance can be purchased seemingly anywhere. There are always a variety of individuals willing to sell you something. What is really important is to have someone provide personal, individualized service. E-K’s attention to knowing their clientele makes it possible for them to customize their service to your organizations unique needs. A number of times their recommendations in anticipating the coverage we need has meant that when a circumstance happens, we have protection. This agency has “ been here” for us in a variety of situations protecting our interest both in our business and personal lives for over thirty years. “ --Claude and Camilla Warren
Your level of service goes above and beyond in our opinion. You look out for our best interest. Something we have never experienced from previous agencies. Unknowingly our policy rates went up and we sent in our payment. But you took it upon yourselves to find better rates to save us money and let us know we would be getting a refund. You also informed us of a couple new coverages that you thought we may be interested in. One we accepted and one we didn't. We also recently referred our daughter to your agency. She couldn't believe the friendliness, help, personal attention, responsiveness and great rates she received for their new home policy and auto policy. Our experiences working with you all have been a blessing! Top notch!
Mike Follmer, Middletown, OH
It's become commonplace to view our casualty insurance as a commodity, measured primarily in terms of premium cost (I'm reminded daily that 15 minutes could save me 15% on car insurance). Premium cost is definitely a factor, but I've never received a separate bill for great service or tried to compute the value of my trusted relationship with Herb, Rachel & their team. It sometimes takes the occasion of watching your agents jump through hoops on a difficult claim to realize the true value of exceptional service. I've had the pleasure of working with EK for 40 years and appreciate their commitment to client relationships and dedication to doing business the right way.
Tom O'Brien, West Chester , OH
“EK Insurance provides quality customer service that goes above and beyond what would be required. Our agent’s attention to detail regarding our needs makes us feel like more than just a client, more like a close friend. Thanks!”
Jerrod Gauer, Cincinnati, OH
Excellent service. Great communication. Outstanding claims service!
Michelle Beitzel, Liberty Twp, OH
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