Etler-Kettenacker Agency’s Disaster Preparation Paid Off
The early morning of January 10th, EK Agency awoke to what have could’ve been a devastating scene. The water sprinkler system pipes had burst in the building that houses EK Agency. The floor above EK Agency suffered the most. All computer, copiers, furniture, wall hangings were destroyed. EK Agency suffered damage as well but they opened Friday morning on time. Etler-Kettenacker Agency’s disaster preparation paid off.
Earlier in the week EK Agency began to see increased calls from clients experiencing the same kind of loss. EK representatives had been working with all of their clients during the week to get claims entered, offer advice on saving any belongings and how to enact a plan to clean up any damage. Ironically, at the end of this already difficult week EK Agency experienced a similar loss as the rest of their clients.
Why had Etler-Kettenacker Agency’s disaster preparation paid off? First, EK Agency has dedicated representatives that are willing to work through any condition to meet their client’s needs. Second, EK Agency has up-to-date technology that allows the agency to operate from a remote location if their home office and its contents become damaged. EK Agency operates on a paperless system and can access client files from any secure location. All phones can be transferred to other phone lines to allow clients to continue to call their EK representative.
EK Agency is not immune to losses that their clients may experience. This incident proves that Etler-Kettenacker Agency’s disaster preparation paid off, its investment in up-to-date technology proved to be reliable in a crisis and its employees executed quick thinking and determination to meet the needs of their clients who were experiencing the same loss and some losses where devastating to many clients. EK Agency clients can count on their insurance agency to be there for their clients regardless of any circumstance EK Agency may face.