Happy November! Fall is a great time to review your insurance policies and make any necessary changes. And, when it comes to making changes or asking questions regarding your policy, nothing beats one-on-one human interaction. Customer service is key when it comes to insurance. Nowadays, there are lots of options for purchasing insurance online; but, as a recent J.D. Power Studies U.S. Auto Claims Satisfaction Study reports, customers are happier and more satisfied when able to deal di...