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Insurance agents vs. chatbots: who wins?
www.ekagency.com
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Technology cant replace humans -- especially when it comes to insurance. However, a recent article published in VentureBeat, called "How chatbots can settle an insurance claim in 3 seconds," challenged this idea. Citing AmazonGo, the article presented the idea that chatbots, those "smart" robots a consumer texts with, offer a fast and convenient option that is especially appealing in the insurance industry. Writer Alex Sun argues that, since the insurance claims process is usually less t...
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